Frequently Asked Questions (FAQs)

Got a Question? We Have the Answer!

Q: I have a plumbing emergency! I need a plumber now. Who do I call?
Q: How much is a plumbing inspection?
Q: Do I really need a skilled plumber to come to my home to fix a leaky faucet or clear a clogged drain?
Q: Can I install a new sink or plumbing fixture in my home, or is this something best left to the professionals at The Plumbing People?
Q: What is instant hot water water system/ recirculation pump? How does it save me money?
Q: What do I do in my garbage disposal/ insinkerator stops working?
Q: How do I know if I have a broken water line outside my house?
Q: If I need rooter service, do I have to call one of those national rooter chains?
Q: I have low water pressure in my home. What can I do about it?
Q: Is there really a difference between hard water and soft water?
Q: What is the difference between conventional water heaters and tankless water heaters?
Q: My dishwasher does not drain completely. What's the problem?
Q: I think my toilet is leaking. Is there a test I can do to confirm this suspicion?

---------------

Q: I have a plumbing emergency! I need a plumber now. Who do I call?
A: The Plumbing People has technicians available specifically for emergency calls. They can diagnose and solve your plumbing problem right away. Just call 614-484-9248 and The Plumbing People will answer, and many of the times we can help stop the emergency right over the phone and if we can not we will have a technician dispatched to you right away!

Q: How much is a plumbing inspection?
A: The Plumbing People offers a complimentary plumbing check-up. As a part of our no obligation check-up, The Plumbing People will perform a complete walk-through and examination of your kitchen, bathroom, and other fixtures and systems. Our check-up, combined with a preventive maintenance schedule, will ensure that your plumbing and drainage systems are working properly. In fact, The Plumbing People can install an auto-injection system which can eliminate costly grease-related problems which cause slow and/or stopped drains.

Q: Do I really need a skilled plumber to come to my home to fix a leaky faucet or clear a clogged drain?
A:: Yes, and here's why! You probably don't know everything that a plumber knows. Plumbers are highly skilled and versatile craftsmen. They can install and repair pipes and plumbing fixtures, diagnose clogged-drain problems and solve all problems related to water systems in your building. Do-it-yourself solutions are great when they work, but your insurance policy may not cover flood losses if you make a mistake.

The thing that sets The Plumbing People plumbers apart from the competition is our dedication to continued training and education in the latest plumbing techniques and tools. This enables us to do better work for our customers. Our plumbers receive technical training, but we are also leaders in customer-service training. This means you are guaranteed a courteous, professional and friendly plumber at your door, every time! Call The Plumbing People and you'll discover that service is our first priority.

Q: Can I install a new sink or plumbing fixture in my home, or is this something best left to the professionals at The Plumbing People?
A: Many homeowners are capable of handling these kinds of jobs by themselves. Some of the bigger home centers even show you how. However, our experience has shown that some projects are better left to the professionals. Yes, we've gotten more than a few calls from distressed customers who are stuck in the middle of a project. The Plumbing People provides custom builder-quality installation and upgrades for sinks, toilets, laundry tubs, laundry hookups, bathtubs, whirlpool tubs, showers, all kinds of faucets, garbage disposals, and more.

Q: What is instant hot water water system/ recirculation pump? How does it save me money?
A: Instant hot water is a system that circulates hot water in your home and is designed so that when you open a faucet, warm water is there immediately. There is no need to run water down the drain waiting for hot water to arrive. Did you know that hot water recirculation systems save water, energy and money? On average, a family of four wastes up to 17,000 gallons of water per year just waiting for hot water to arrive. A hot water recirculation system eliminates waste and provides the convenience of instant hot water. But you don’t need a newly built home to benefit from the advantages of one of these systems. There are under-the-sink retrofit systems designed for use in existing homes, and The Plumbing People can adapt a system to suit your existing plumbing.

Q: What do I do in my garbage disposal/ insinkerator stops working?
A: DO NOT PUT YOUR HAND IN DRAIN! The very frst thing you will want to do is check the power source to the disposal, this many time can be found in your main electrical panel and reset any tripped breakers, If this doesn't work, don't use the disposal! You could cause serious damage to the disposal motor or even your home’s electrical system. The Plumbing People can usually fix a jammed garbage disposal. If we can't, then the unit will probably need to be replaced. Our expert technicians can give you the best advice and make quick work of it to get you grinding again!

Q: How do I know if I have a broken water line outside my house?
A: A broken water line out in the yard may mean an excessively high water bill. You can tell by things like lower water pressure, puddles in your yard, or the sound of running water when no faucets or appliances are using water.

Q: If I need rooter service, do I have to call one of those national rooter chains?
A: No. We would recommend that you call a qualified, trained and certified plumber. Why? The water pipes inside and outside your home can be very delicate. Some styles of older pipes have significantly shorter life spans. In an older home, pipes wear thin from the inside out, making them appear sound when in fact they are very brittle. An unqualified and unskilled rooter company could cause extensive damage to your pipes and your home. The highly trained technicians from The Plumbing People will take the time to properly diagnose the problem and use the right tools and techniques to solve the issue. If a pipe breaks or another unforeseen problem arises after we begin work, our expert plumbers can take immediate corrective action.

Q: I have low water pressure in my home. What can I do about it?
A: There are several things that could cause low water pressure, including a partially closed or malfunctioning shutoff valve, a crimped water line, or deposits that gather in older galvanized pipes. If your neighbors have strong water pressure, the problem is most likely somewhere between the water meter and your home. A qualified plumbing technician from The Plumbing People will be able to identify the problem and explain your options.

Q: Is there really a difference between hard water and soft water?
A: Yes. In fact, the difference can be damaging to your home and your body. Have your clothes been damaged during laundering? Have you noticed excessive soap consumption, pipe scaling, faucet and fixture deterioration, skin problems, or undesirable tastes or odors in your water? If so, then you have a water problem. The Plumbing People can install a soft-water system in your home that will provide you with soft water for cleaning and bathing, while simultaneously solving your cooking- and drinking-water problems. You will feel and taste the difference!

Q: What is the difference between conventional water heaters and tankless water heaters?
A: Conventional water heaters are by far the most common type of water heater in the U.S. today. They range in size from 20 to 80 gallons (or larger), and they are fueled by electricity, natural gas, propane or oil. Often called storage units, these water heaters transfer heat from a burner or coil to water in an insulated tank. The downside of a conventional water heater is that energy is consumed even when no hot water is being used.

Tankless water heaters, on the other hand, do not contain a storage tank like conventional water heaters. A gas burner or electric element heats the water only when there is a demand for hot water.

There are many things to consider when choosing a water-heating system. The Plumbing People's customer-service representatives can guide you through your options and help you get the right system for your home, one that will serve you for years with efficient performance.

Q: My dishwasher does not drain completely. What's the problem?
A: Dishwashers are designed to leave some water in the bottom of the unit at the end of each cycle. This is to keep the heating element from burning up. However, if the dishwasher does not empty at all, you've got a problem.

One of The Plumbing People's technicians can determine whether the problem is caused by a clogged drain line, a faulty motor or an electronic issue. Dishwashers are fickle machines and can be very hard to work on. We can help you determine the best remedy. If you need a new dishwasher unit installed, we can do that too!

Q: I think my toilet is leaking. Is there a test I can do to confirm this suspicion?
A: Yes! All you have to do is put a few drops of food coloring into your toilet tank. Wait a few minutes and then look in the toilet bowl. If you see that your bowl has the same color, then you've got a leak! The scary part is you are probably wasting hundreds of gallons of water each month! Call The Plumbing People. We can either fix your current toilet or install a low-flow toilet that will not only save you water and money, but will flush better than anything you have ever had in the past..

Call us!   614-484-9248
E-mail us!   contactus@theservicepeople.biz